Refund policy

Exchange Policy

Last Updated: 25 September 2026

At Gurunanak Clothing, we want you to be satisfied with your purchase. Our standard policy provides exchange only subject to the conditions below.

1. Exchange Period

An exchange request must be initiated within 7 days from the date of delivery.

Exchange requests made after 7 days may not be accepted.

2. Exchange Only — No Standard Monetary Refund

Our standard policy is exchange only.

We do not provide monetary refunds for products that are otherwise eligible for exchange.

The replacement product will be subject to availability.

If the requested replacement is unavailable, our team may contact you regarding available alternatives.

This policy does not limit any statutory consumer right or remedy that cannot legally be excluded.

3. Product Condition

To qualify for an exchange, the product must:

  • Be unused

  • Be unworn

  • Not have been washed

  • Not be damaged

  • Not have stains, marks or unusual odour

  • Not have been altered or modified

  • Be in the same condition in which it was delivered

  • Have the original tag/barcode label intact and attached

  • Retain original packaging where applicable

  • Include all original accessories, labels and accompanying items supplied with the product

A product that has been used, worn, washed, damaged, altered or returned without the original tag/barcode may not qualify for exchange.

4. Wrong Product Received

If you receive a wrong product, contact us within 7 days from delivery.

The product should remain unused and should retain its original tag/barcode and packaging wherever applicable.

If the wrong product was dispatched by us, we will investigate the issue and provide an appropriate resolution.

5. Exchange Shipping Charges

For a customer-requested exchange, shipping/transportation charges shall ordinarily be borne by the customer.

Where an exchange is required because we sent an incorrect product or because of an issue attributable to us, we will assess the matter and provide an appropriate resolution.

6. One-Time Exchange

Only one exchange is allowed per item/order.

Once the replacement product has been delivered, a second exchange request for the same item will not ordinarily be accepted.

This condition remains subject to applicable statutory consumer rights.

7. Exchange at Our Physical Store

Customers may also visit our physical store for an eligible exchange.

Store Address:

Gurunanak Cloth Stores
Gourella Road, Azad Chowk
Pendra, District G.P.M.
Chhattisgarh – 495119
India

Please bring the product in its eligible condition along with the original tag/barcode and relevant order/invoice information.

8. Online Exchange Process

To request an exchange:

Step 1: Contact us within 7 days of delivery.

Step 2: Provide your order number and registered contact details.

Step 3: Tell us the reason for exchange.

Step 4: Provide photographs/videos if requested.

Step 5: Wait for confirmation from our team.

Step 6: Follow the return/collection instructions provided by us.

Step 7: The returned product will be inspected.

Step 8: If approved, the replacement will be processed subject to availability.

9. Product Inspection

All returned products may be inspected before an exchange is approved.

If the product does not satisfy the exchange conditions, the exchange request may be declined, subject to applicable law.

10. Sale & Promotional Products

Products purchased during special promotions, clearance sales or other promotional campaigns may have additional conditions.

Any special exchange conditions will be displayed or communicated before purchase where applicable.

11. Size Selection

Customers are responsible for selecting the appropriate size.

Please refer to our Size Guide before placing your order.

12. Contact for Exchange

Gurunanak Cloth Stores

Gourella Road, Azad Chowk, Pendra
District G.P.M., Chhattisgarh – 495119
India

Email: gurunanakclothingstore@gmail.com
WhatsApp: +91 95166 59894