Shipping & Delivery Policy

Last Updated: 25 September 2026

Thank you for shopping with Gurunanak Clothing.

1. Shipping Locations

We may ship products to serviceable locations across India.

Delivery availability depends on the serviceability of the customer's PIN code by our logistics partners.

2. Order Processing

Orders are generally processed after order confirmation and payment verification where applicable.

Processing time may vary because of:

• Product availability

• Order volume

• Weekends and holidays

• Promotional periods

• Verification requirements

• Operational circumstances

3. Delivery Time

The estimated delivery date or timeframe displayed during checkout is an estimate.

Actual delivery may vary due to:

• Courier delays

• Weather conditions

• Natural disasters

• Transportation disruptions

• Incorrect address information

• Customer unavailability

• Remote-area delivery

• Public holidays

• Other circumstances beyond our reasonable control

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout or communicated before the order is completed.

5. Order Tracking

Where tracking information is available, tracking details may be provided through the customer's registered mobile number, email or other available communication channel.

6. Incorrect Address

Customers are responsible for providing a complete and accurate shipping address and contact number.

If an order cannot be delivered because of incorrect or incomplete information supplied by the customer, additional delivery charges or other consequences may apply.

7. Failed Delivery

If delivery fails because the customer is unavailable, refuses delivery or cannot be contacted, the courier may make additional attempts or return the shipment to us according to its procedures.

8. Damaged Package

If a package appears significantly damaged at delivery, customers are encouraged to:

• Photograph the package before opening it

• Record an unboxing video where possible

• Contact us promptly

• Provide photographs/videos and order details

This helps us investigate delivery-related issues.

9. Wrong or Missing Product

If you receive a wrong or incomplete product, please contact us within 7 days of delivery.

The product should remain unused and retain its original tags/barcodes and packaging wherever applicable.

10. Exchange Shipping

For customer-requested exchanges, applicable shipping/transportation costs shall ordinarily be borne by the customer.

Where an exchange is required because of an incorrect product or issue attributable to us, we will assess the matter and provide an appropriate resolution.

11. Contact

Gurunanak Cloth Stores

Gourella Road, Azad Chowk, Pendra
District G.P.M., Chhattisgarh – 495119
India

Email: gurunanakclothingstore@gmail.com
WhatsApp: +91 95166 59894